Nový obsah

CMDBServiceExport

This module exports CI items of classes Service and ServiceRequest to core service table. Definition of CI Classes and export templates are specified in documentation. Module also allows to import links among Services and ServiceRequests. Use CSV files created as exported CMDB items a primary data source for import.

FreezeSLA

This extension will stop EscalationSolutionTime when ticket is in pendning state. If the pending state is used e.g. for testing on customer´s side, SLA time is stopped and is no more counted. When the state is changed top open, remaining Solution Destination time is re-counted and the SLA is running again.

Tiles

Tiles customization for customer front-end interface. Contains 4 configurable tiles + CMDB integrated autocomplete.

AdminDynamicFieldDTT

Administration of Dynamic Fields in relation to Dynamic Ticket templates. (Cloned from Queues - Templates.) New module is placed in Ticket block and it requires admin permissions. OTRS module DynamicTicketTemplates is affected, due the restriction of visibility of dynamic field in the original AdminDynamicTicketTemplate screen.

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