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CustomWebService
Custom Web Services - ArticleSend and Link create
Nový obsah
MicroTicketTime
Dynamic field type Microcode. Returns time of ticket shorted of periodes of particular states.
ICalManager
ICalManager holds functions related to ICalendar management. Important role plays configuration - almost all data sources are defined via SysConfig settings. Data sources are related to the TicketObject (dynamic fields, ticket owner, customer etc.). ICalManager supports multiple configuration profiles, thus it is possible to define different sources for single person and team. CGI script 'ical.pl' provides a front-end functionality - it loads specified arguments and creates ICal file according to configuration.
TimeAccounted
Simple overview of accounted time for current user in current month.
ExtCMDBSearch
Autocomplete and Quick search of CI items.
TicketDocument
TicketDocument extension provides overview of all attachments (documents) of given ticket. When enabled, new link 'Documents' will be visible in AgentTicketZoom interface. Module is triggered as a new pop-up screen - similar to e.g. AgentTicketHistory. Available information for each file are: filename, size, creator and time of creation. A filter of files is specified via SysConfig settings.
StaticReport
New type of Static Report.
CompareSysconfig
Compare local SyConfig with SysConfig placed on remote server.
XxExtAutomerge
PostMaster Pre-filter module - it will create new article if ticket with equivalent parameters exists.
ExtAutocomplete
Added Autocomplete for AgentTicketEmail|Phone and AdminCustomerUser.