Nový obsah

TicketDocument

TicketDocument extension provides overview of all attachments (documents) of given ticket. When enabled, new link 'Documents' will be visible in AgentTicketZoom interface. Module is triggered as a new pop-up screen - similar to e.g. AgentTicketHistory. Available information for each file are: filename, size, creator and time of creation. A filter of files is specified via SysConfig settings.

ServiceQueue

Separate module that enables to add relation Queue - Service as well as Service - Template. Custom Generic Agent is included to set service according to Queue. Other part of this module provides union of default and specific customer services. Union of customer services can be switched off/on in SysConfig.

TimeLine

This extension draws a time line (html table) for single ticket attribute based on ticket history. Ticket attribute is specified via SysConfig, it can be Queue, Owner, State or Responsible. Design of table may be configured as well.

NotificationFailurePairing

PostMaster Pre-filter module - will pair Delivery Notification Failure message with ticket. This module looks for attachment names a and performs a match against a regexp defined in SysConfig. In case of positive identification of ticket number, Delivery message is paired with given ticket. This module also enables to add custom e-mail headers to outgoing e-mail. Postmaster filter component will check delivered e-mail ant its attachment. When attachment contains custom header (e.g.: TicketNumber), system will merge incomming e-mail with correspondig ticket.

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