Claims Portal for developers – defect claims and booking system
A development project doesn't end with the handover of the flat. After handover, clients report defects, book inspections and handover dates and expect a fast, traceable response. The Claims Portal covers the whole process in a single SaaS platform built on the open-source Znuny helpdesk. No expensive licences, and the system can be adapted to your processes.
Book a demo I need to handle claims
Handling claims in e-mails and spreadsheets?
If claims arrive by e-mail, phone and web forms and you track their status by hand, you lose the overview, the deadlines and the history – and the history is crucial in disputes and for your next projects.
What the Claims Portal does
- One intake for all claims – the client reports a defect through a web form with photos, and every claim gets its own case with a number and a history.
- Deadlines and escalations – the system watches statutory and contractual deadlines and alerts the responsible people and contractors in time.
- Appointment booking – clients book inspections, handovers and repairs themselves, and the appointments are linked to the claims.
- Working with contractors – you hand cases over to subcontractors and track when they fixed the defect.
- Complete history – claims, communication and attachments for the whole lifetime of the project in one place.
- Secure access – company SSO (Microsoft Entra ID), mailboxes via OAuth2 and protection by a web application firewall.
- Integration – connection to your CRM or other company systems via API.
- Reporting – overviews by project, defect type and contractor as input for management and for future projects.
- Multilingual – for international clients and teams.
How the Claims Portal covers a developer’s needs
| Need | Solution |
|---|---|
| Claims records and history | Cases in Znuny, complete audit trail, attachments |
| Intake from clients | Web claims form connected via API |
| Deadlines and SLAs | Automatic escalations and notifications |
| Inspection and handover dates | Booking module integrated with the claims |
| Integration | Connection to your CRM or other systems |
| Security and access | SSO with Microsoft Entra ID or Google, OAuth2, isolated data, web application firewall |
| Operation | SaaS, separate DEV → TEST → PROD environments, backups |
How we work
- Initial consultation – we go through how you handle claims and bookings today and what deadlines, roles and contractors you have.
- Tailored setup – defect categories, workflow, deadlines, escalations, forms and look and feel in your brand.
- Migration and integration – we migrate data from your current system including its history and connect e-mail, SSO, CRM and other systems.
- Go-live and operation – we train your team and run the system in the cloud (SaaS) or on-premise, with regular backups, maintenance and further development.
References
We run the Claims Portal for Skanska Residential. Today the modern SaaS platform of the Claims Portal for developers works as a single solution with company SSO, controlled development across separate environments and enterprise-grade operation.
What’s coming
- AI agents that speed up claim triage, suggest solutions and take load off the claims team.
- An improved user interface for clients and internal users.
Already using Znuny or OTRS? We can add the claims and booking module to your existing helpdesk. The Claims Portal category is preselected in the form below.