Znuny / OTRS
We deploy, upgrade, integrate and extend the Znuny / OTRS / OTOBO helpdesk and service desk with custom modules.
Services and solutions
Services
- Application Development
Primary areas we focus on are: PERL development mainly around customization of OTRS / Znuny helpdesk systems, PL/SQL development on Oracle database, PHP …
- Expert services and technical consulting for Oracle, Microsoft and SugarCRM / SuiteCRM products
Installation, configuration and migration schemes Technical review of the system performance Licensing revision, inventarization and optimization for Oracle and …
- Supported technologies
Technologies we support: Oracle Database 19c/23ai, OCI, Exadata and ODA, Microsoft SQL Server, Azure and Microsoft 365, VMware, Znuny/OTOBO, security and monitoring.
Solutions
- DPO Radar - solution for GDPR
DPO Radar: the Data Protection Officer agenda on Znuny / OTOBO – GDPR registers, data subject requests with deadline tracking, a subject portal, incidents and an audit trail.
- OTRS - Open Source Helpdesk-Ticketing system (OnPremise/SaaS model)
OTRS (Open Ticket Request-source System) is one of the best open-source helpdesk systems today. Its features are beyond the commercial competitive products of …
- NIS2 Incident Radar – cyber security incident records under NIS2 (ZoKB)
NIS2 Incident Radar: recording and handling cyber security incidents under NIS2 and the Czech Cyber Security Act (ZoKB, No. 264/2025 Coll.) on Znuny – audit trail, classification, 24 h / 72 h / 1 month deadline tracking, playbooks and asset links.
