ManpowerGroup s.r.o.
ManpowerGroup s.r.o. asked us to implement the OTRS helpdesk for internal requests from its branches to the departments at headquarters (accounting, payroll, IT, marketing, controlling, HR, office management) – OTRS as a fully service-desk-oriented system, not only for IT tickets. The requirements were OTRS on a virtualised Microsoft server, a Czech user interface and authentication against the existing Microsoft Active Directory.