Nový obsah

ICalManager

ICalManager holds functions related to ICalendar management. Important role plays configuration - almost all data sources are defined via SysConfig settings. Data sources are related to the TicketObject (dynamic fields, ticket owner, customer etc.). ICalManager supports multiple configuration profiles, thus it is possible to define different sources for single person and team. CGI script 'ical.pl' provides a front-end functionality - it loads specified arguments and creates ICal file according to configuration.

CustomPrint

Add 'Closed' field to the AgentTicketPrint. When ticket´s open, this field will be empty. If ticket was closed more then once and state is closed, the latest date of closing is chosen.

FreezeSLA

This extension will stop EscalationSolutionTime when ticket is in pendning state. If the pending state is used e.g. for testing on customer´s side, SLA time is stopped and is no more counted. When the state is changed top open, remaining Solution Destination time is re-counted and the SLA is running again.

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