Dynamic field type Microcode. This dynamic field is counted dynamically from custom code definition.

Custom Reporting. Includes SQL report and Report of paired Config items with different deployment states.

Separate module that enables to add relation Queue - Service as well as Service - Template. Custom Generic Agent is included to set service according to Queue. Other part of this module provides union of default and specific customer services. Union of customer services can be switched off/on in SysConfig.

Small extension - counts minutes since last article or day start.

Standalone module for parametrizable duplication of a ticket.

This extension will stop EscalationSolutionTime when ticket is in pendning state. If the pending state is used e.g. for testing on customer´s side, SLA time is stopped and is no more counted. When the state is changed top open, remaining Solution Destination time is re-counted and the SLA is running again.

Custom transition action: previous queue set.

This module provides integration of Microsoft TFS (Team Foundation Server) with OTRS.

ICalManager holds functions related to ICalendar management. Important role plays configuration - almost all data sources are defined via SysConfig settings. Data sources are related to the TicketObject (dynamic fields, ticket owner, customer etc.). ICalManager supports multiple configuration profiles, thus it is possible to define different sources for single person and team. CGI script 'ical.pl' provides a front-end functionality - it loads specified arguments and creates ICal file according to configuration. Resulting file is streamed as attachment - this means user can set up internet calendar in MS Outloook or other application (internet calendar is set as a link containing arguments for ical.pl).

Dashlet to display up to 5 SQL queries on dashboard. Queries are specified in SysConfig. Also contains dashlet for displaying upcoming events fro responsible of a ticket.

TicketDocument extension provides overview of all attachments (documents) of given ticket. When enabled, new link 'Documents' will be visible in AgentTicketZoom interface. Module is triggered as a new pop-up screen - similar to e.g. AgentTicketHistory. Available information for each file are: filename, size, creator and time of creation. A filter of files is specified via SysConfig settings.

PostMaster Pre-filter module - it will create new article if ticket with equivalent parameters exists.

This extension draws a time line (html table) for single ticket attribute based on ticket history. Ticket attribute is specified via SysConfig, it can be Queue, Owner, State or Responsible. Design of table may be configured as well.

Move time of ArticleCreate.

Set of modules for Data Protection Officer. Includes graphical representation of GDPR repository.

This module implements new CI attribute - Agent. This attribute may be used in CI class definition and statistics.

This module implements protection for ticket merge operation.

System for reservation of inspection dates was developed according to needs of reclamation department of Skanska Reality a.s. Main functionality is dispatched by AgentTicketReservation module and a CGI script 'reservation.pl'. AgentTicketReservation allows user to set 1-3 inspection dates and send them to the client. Outgoing e-mail contains information about suggested dates and prolink for confirmation / cancelation of dates. When client follows given prolink, reservation.pl will confirm / reject client - based on time of reaction. Reservation.pl will also send an e-email to the client and will create article for given ticket(s).

This module brigns an extension of tabular lists of tickets. Support for different colors of stars (unread articles) was implemented.

This module implements idea of Automatic Work Order (AWO) - automatic ticket creation with pre-defined parameters. AWO package implements custom OTRS daemon for AWO tasks. This module is standalone.

Remove prefilled values of To and Cc in AgentTicketCompose according to regexp.

This package provides GenericAgent module that assigns an agent for ticket in given queue according to 2 parameters: 1) ticket´s dynamic field value 2) CMDB - config item value. Parameters are configured via SysConfig. This package also contains OOF check and automatic switch off.

This extension implements new type of Dynamic Field. Based on ITSM Config Item Class, it renders multi-select field populated with items of given class. Backend part of the extension does not save data in standard database table, but creates link among ticket and selected Config Items instead.

This module exports CI items of classes Service and ServiceRequest to core service table. Definition of CI Classes and export templates are specified in documentation. Module also allows to import links among Services and ServiceRequests. Use CSV files created as exported CMDB items a primary data source for import.

Dashboard extension - All tickets in my ownership.

Allows to print multiple tickets at once, bulk templates and custom protocol.

Enforce incomming e-mails as internal. (Based on SysConfig settings)

Configurable dashboard dashlet for up comming events.