Reporting
Reports and statistics on operational data, e.g. from the Znuny / OTRS helpdesk.
Services and solutions
Services
- IT infrastructure support – 24/7 monitoring and Remote DBA
IT operations and Oracle database administration (Remote DBA): 24/7 monitoring, outage resolution, backup and disaster recovery, security – on premises and in the cloud.
- vCIO – virtual Chief Information Officer
Virtual Chief Information Officer (vCIO): IT role shadowing, extra IT management capacity or IT management outsourcing. IT strategy, ROI and TCO, project management, ITIL processes, licensing, cloud and disaster recovery.
Solutions
- OTRS - Open Source Helpdesk-Ticketing system (OnPremise/SaaS model)
OTRS (Open Ticket Request-source System) is one of the best open-source helpdesk systems today. Its features are beyond the commercial competitive products of …
- NIS2 Incident Radar – cyber security incident records under NIS2 (ZoKB)
NIS2 Incident Radar: recording and handling cyber security incidents under NIS2 and the Czech Cyber Security Act (ZoKB, No. 264/2025 Coll.) on Znuny – audit trail, classification, 24 h / 72 h / 1 month deadline tracking, playbooks and asset links.
