ITIL
Services and solutions
Services
- IT Maturity Index assessment – technology and process review
An independent assessment of IT management maturity: 34 ITIL 4 practices, 652 criteria, mapped to ISO/IEC 20000, COBIT 2019 and IT4IT. Current and target level, an action plan and business benefits.
Solutions
- OTRS - Open Source Helpdesk-Ticketing system (OnPremise/SaaS model)
OTRS (Open Ticket Request-source System) is one of the best open-source helpdesk systems today. Its features are beyond the commercial competitive products of …
